Nurse assistants and home health aides provide intimate care, bathing, feeding and dressing the elderly, disabled or ill. So what happens when an abusive caregiver hurts a patient?
Public health regulators in California have been letting many complaints sit for years — even when they involve severe injuries or deaths.
'Beaten To A Pulp'
Elsie Fossum's nieces and nephews say she was the aunt you wanted to have.
"She gave us our first car," Janet Flynn remembers. Her brother, Jim Fossum, chimes in: "A '59 Ford Galaxie 500, with massive fins on it."